The following tips are offered to help you view the web site as intended. If you are still experiencing difficulties or require assistance please email our technical advisor or call us on +44 (0)1743 709420.
Birdforum Shop web pages are compatible with all modern browsers. If you are using an older web browser the pages may not display correctly.
You can download the latest version of your preferred web browser from one of the following locations:
- Google Chrome
- Internet Explorer
- Safari (Apple OSX default browser)
- Konqueror (for KDE)
We hope that you never have the need to make a complaint. However, if you do have a problem or query please call us on +44 (0)1743 709 545 , email email@example.com or write to us at:
We will acknowledge your complaint by letter or email within five working days and we aim to resolve complaints with 14 working days. If, for some reason, we are unable to resolve the issue within the deadline we will keep in contact with you to explain the situation.
Cookies are small text files stored on your PC that allow information to be transferred across different pages of a web site.
If you are having problems with the online shop it may be that you do not have cookies enabled; they are used by our shop to "remember" the contents of your basket.
There are many things that can block cookies - firewalls, virus checkers and browser add-ons (like toolbars) as well as your own browser settings, all eventualities cannot be covered here. However to ensure that cookies are enabled in Internet Explorer:
Load Internet Explorer and click on the Tools menu and select Internet Options. In the Privacy section ensure that the setting is at medium (or make alterations by clicking on either the Advanced or Edit buttons).
Cookie permissions in other browsers can often be altered in a similar manner.
This web site and many of the products shown are subject to Copyright and/or Design Right Protection. Other forms of registered intellectual property may exist from time to time in relation to certain products.
Birdforum Shop reserves all rights in its intellectual property rights. Copying, re-using or re-issuing any of the content of this site, including but not limited to, text, graphics, logos and software (code) is strictly prohibited without express permission from Birdforum Shop.
As part of our policy of continuous development, all specifications and prices may be subject to change. Weights and dimensions are approx, E&OE.
Birdforum Shop orders are fulfilled by CJ WildBird Foods Ltd. (Reg. No. 2101581 England) a U.K. V.A.T. Registered Company, Vat Reg. No. 467846493.
Below are the estimated delivery times by location. If there are any delays with your order we shall keep you informed. You will also receive a confirmation email when your goods are despatched which may include a tracking number. If you have any queries regarding your delivery, please email firstname.lastname@example.org.
|Order Value (Books)||Delivery Cost||Est. Delivery Time|
|Up to £25.00||£3.25||3-4 Working Days|
Europe, US & Canada
|Order Value (Books)||Delivery Cost||Est. Delivery Time|
|Up to £15.00||£3.50||3-5 Working Days|
|£15.01 - £30.00||£4.00|
|£30.01 - £45.00||£4.50|
|£45.01 - £65.00||£6.50|
|£65.01 - £100.00||£8.50|
|£100.01 - £150.00||£13.00|
|£150.01 - £200.00||£16.00|
|£200.01 - £250.00||£18.00|
Rest of the World
|Order Value (Books)||Delivery Cost||Est. Delivery Time|
|Up to £15.00||£4.00||5-7 Working Days|
|£15.01 - £30.00||£4.50|
|£30.01 - £45.00||£5.00|
|£45.01 - £65.00||£8.00|
|£65.01 - £100.00||£12.00|
|£100.01 - £150.00||£16.00|
|£150.01 - £200.00||£20.00|
|£200.01 - £250.00||£24.00|
PLEASE NOTE: These postage rates apply as surface mail (8-12 weeks) rates for Australasia
We accept all major credit and debit cards or you can pay by PayPal . Please be aware however, that payment will be taken by our fulfilment partner and the transaction will appear as 'CJ WILDBIRD FOODS LTD' on your card statement.
If ordering by post and including a cheque please make the cheque payable to CJ Wildlife. Our postal address is:
Alternatively place your order by calling us on +44 (0) 1743 709420
Lines are open from 9am - 5pm GMT Monday - Friday (excluding UK bank holidays) for orders, advice and queries. If you wish to leave a message out of hours, please leave your name and telephone number and we will return your call as soon as possible.
Prices are correct when loaded onto the website, but are subject to change without prior notice.
We endeavour to stock as many titles as possible, but due to the large range we offer occasionally some titles are ordered on request.
Not all of our suppliers advise us of price increases until an order is placed. If this occurs we will always inform you of any prices changes before your order is processed so that you can advise us whether or not you wish to proceed.
We would like to retain your details to fulfil your order, for internal marketing, research and analysis and to contact you about products and services from Birdforum Shop and CJ WildBird Foods Ltd.
If you do not want us to use your information in this way, please contact us by post, telephone, fax, or email email@example.com
We do not sell or make available your details to any third party for its own use.
We do not send random marketing emails to personal email addresses (spam).
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
The type of information we will collect about you includes:
- your name
- phone number
- email address
- credit/debit card details
We aim to ensure that information we hold will be accurate and up-to-date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct them.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored by your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings; however doing so will case our shopping basket to cease functioning.
Returns & Guarantee
We have complete confidence in all our products and therefore have no hesitation in offering a "no quibble" guarantee. Great care is taken by our staff to ensure your goods arrive in a satisfactory condition. Should this not be the case, please return the damaged items within 5 days of receipt and we replace them or offer a full refund, whichever you prefer.
Please note: some titles, published and/or imported from overseas occasionally arrive in substandard condition. This is regrettably beyond our control.
To return an item:
If you wish to return an item, please inform us by calling +44 (0)1743 709 545. Wrap the package securely and send it to the address below, enclosing a note giving your contact details and the reason for the return. In the case of a defective product, please also provide a full description of the fault.
For your protection we recommend that you use a recorded-delivery service.
This returns policy does not affect your statutory rights.
Cancelling an item:
Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within 7 working days, beginning the day after the delivery date.
If you decide to cancel, please inform us by calling +44 (0)1743 709 545 and then return the goods to us unopened and in their original condition.
This applies to all our products. However, we regret that we cannot accept cancellations of contracts for items where the packaging has been opened.
To cancel your contract, return the item to us with the delivery note and a note confirming that you wish to cancel, and stating your contact details and customer number.
The return address is the same as above.
Please Note: you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.
If we arrange for the items to be collected we will deduct the cost of doing so from the amount refunded. As soon as we receive notice of your cancellation of this order, we will refund the purchase price for that item within 30 days.
The Birdforum Shop uses industry standard Transport Layer Security and server certification to ensure secure transactions.
We do not store credit card information on our servers - we merely pass that information, encrypted, to our payment provider.
Our web server is housed in a secure, managed data centre that conforms to ISO standards.
If you have any queries or seek further reassurance, please email our system administrator. Alternatively, you can telephone your order on +44 (0)1743 709 545 or fax us on +44 (0)1743 709 504.
If you are having difficulties viewing our on-line shop and are using Internet Explorer, you may need to change your browser's security settings.
To do this, click Tools on the menu bar at the top of the browser window, Internet Options, and select the Security tab. Change the security setting to medium.
Web accounts are separate from your main birdforum shop customer account, are entirely optional and are used only for holding address and purchase history information on the website - so why create one?
Why create a web account?
Your web account saves your primary address so that you need not enter it for each order you place. In addition, should you enter alternate delivery addresses, those are saved as well and can be quickly recalled for re-use in the checkout.
You can also see any previous orders you've placed online through your web account and, with the click of a button, add the entire contents of a previous order to your shopping cart.
Without a web account you cannot redeem some promotional codes since these codes may have eligibility restrictions. If, for example, you are eligible for a discount on your first order, the website needs to know that you've not ordered before and it can't (reliably) know this without you being logged on.
I already have a Birdforum Shop account, why can't you create my web account automatically?
The primary reason we don't do this is because, unlike your main Birdforum Shop account, web accounts need to be associated with a valid email address and require a password. Our back office system doesn't store passwords nor require email addresses so this information isn't available to create web accounts.
Unfortunately we're also unable to create Birdforum Shop accounts from data held on birdforum.net as that doesn't necessarily hold any address information. It's also not possible to retrieve the passwords from birdforum.net to use them on birdforumshop.com.
How secure are web accounts?
All of the account management and checkout pages, including the login pages, are under TLS (Transport Layer Security) which means that any data transferred between your machine and the website is encrypted. This includes both your email address and password when logging in.
However, a good password is the key to security; passwords must be at least 6 characters long or the site won't allow them. Your password should never be a "real" word (one that can be found in a dictionary) and should contain a mixture of numbers and letters (both upper and lower case) - this is true of any password you may need to use.
How do I create a web account?
Web accounts can be created during the order process, or should you wish to create one in advance, you can do so through the create an account process.